Question 1

What is Tenaivo?

Accepted Answer

Tenaivo is an AI-powered property management platform built for portfolios from 1 to 2,000+ units. It combines a full portfolio CRM, AI-driven rent follow-up, document intelligence, and a bilingual communications hub in one platform.

Question 2

What makes Tenaivo different from Buildium or AppFolio?

Accepted Answer

Three things: built-in AI that automates tenant communication, native bilingual EN/FR support, and full Quebec TAL compliance — including lease generation, rent increase notices, and RL-31 slips. No US competitor offers all three.

Question 3

Is Tenaivo only for Quebec?

Accepted Answer

No — Tenaivo is available across Canada and the United States. TAL compliance is a feature for Quebec portfolios, not a requirement.

Question 4

What property types are supported?

Accepted Answer

Residential (apartments, condos, duplexes), commercial, mixed-use, and condo syndics. Any rentable unit type is supported.

Question 5

Is there a free trial?

Accepted Answer

Yes — 14 days with full access to all features on your chosen plan. No credit card required.

Question 6

How does per-unit pricing work?

Accepted Answer

You pay a monthly rate per active unit in your portfolio. The rate depends on your tier: $4/unit (Starter), $3/unit (Pro), $2/unit (Enterprise). Each tier has a monthly minimum.

Question 7

What's the minimum monthly cost?

Accepted Answer

$49/month on Starter, $149/month on Pro. Enterprise pricing is custom — contact us.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. No long-term contracts. Cancel with 30 days' notice and you'll never be charged again.

Question 9

Does Tenaivo generate TAL-compliant leases?

Accepted Answer

Yes. Tenaivo generates the standard Quebec residential lease (Form 2) in both French and English, with all mandatory clauses pre-filled and e-signature ready.

Question 10

Can I generate Form E rent increase notices?

Accepted Answer

Yes. Tenaivo calculates the allowable increase based on TAL guidelines, generates Form E automatically, and tracks the required notice periods.

Question 11

Does Tenaivo handle RL-31 slips?

Accepted Answer

Yes. RL-31 slips are generated automatically each February for all tenants, ready to file with Revenu Québec.

Question 12

What about cession de bail and subletting?

Accepted Answer

Yes. Tenaivo includes the full cession and subletting workflow — consent tracking, proper TAL forms, and notice period management.

Question 13

Where is my data stored?

Accepted Answer

On Supabase (PostgreSQL), hosted in the US East region, encrypted at rest and in transit. Your data never touches our servers directly.

Question 14

Is my data shared with other customers?

Accepted Answer

Never. Every account is fully isolated using row-level security (RLS). Even our own team cannot access your data without explicit permission.

Question 15

Can I export my data?

Accepted Answer

Yes. Full CSV export of all properties, tenants, leases, and financial records available anytime from your dashboard.

Question 16

Do you offer an SLA?

Accepted Answer

Yes — for Enterprise customers. 99.9% uptime guarantee with dedicated support and incident response.

Frequently asked questions

Product

Pricing & Billing

TAL & Compliance

Security & Data