Terms of Service
Last updated: April 2026
1. Acceptance of terms
By accessing or using Tenaivo, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use the service. These terms constitute a binding agreement between you and Groupe Malka Digital Inc. (“we”, “us”, “Tenaivo”), a corporation incorporated under the laws of Quebec, Canada.
2. Description of service
Tenaivo is a cloud-based property management platform that provides tools for managing rental units, tenant communications, maintenance requests, lease tracking, and related workflows. We reserve the right to modify, suspend, or discontinue any aspect of the service at any time with reasonable notice. We are not responsible for any loss resulting from such changes.
3. Account registration
You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at hello@tenaivo.com if you suspect unauthorized access. You must be at least 18 years of age to use the service.
4. Subscription and billing
Tenaivo is offered on a subscription basis. Fees are charged in advance on a monthly or annual basis depending on your selected plan. All fees are in Canadian dollars unless stated otherwise. We may change our pricing with 30 days notice. Refunds are issued at our discretion, except where required by applicable law. Failure to pay may result in suspension or termination of your account.
5. Acceptable use
You agree to use Tenaivo only for lawful purposes and in accordance with these terms. You may not use the service to violate any applicable laws or regulations, to infringe the rights of any third party, to transmit harmful or malicious code, to engage in unauthorized data scraping, or to attempt to gain unauthorized access to any part of the service or its infrastructure.
6. Data ownership and license
You retain ownership of all data you input into Tenaivo. You grant us a limited license to store, process, and display your data solely to provide the service. We will not access your data except as necessary to provide support, comply with legal obligations, or as outlined in our Privacy Policy. Upon termination, you may export your data within 30 days.
7. Intellectual property
Tenaivo and all related software, designs, trademarks, and content are owned by Groupe Malka Digital Inc. and protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the service without our express written permission. Feedback you provide may be used by us without compensation or attribution.
8. Disclaimers and limitation of liability
The service is provided “as is” without warranties of any kind, express or implied. We do not guarantee that the service will be uninterrupted, error-free, or fit for any particular purpose. To the maximum extent permitted by law, our liability for any claim arising from these terms or your use of the service is limited to the amounts you paid us in the 12 months preceding the claim.
9. Termination
You may cancel your subscription at any time from your account settings. We may suspend or terminate your account for violation of these terms, non-payment, or at our discretion with 14 days notice. Upon termination, your right to access the service ceases, but provisions of these terms that by their nature should survive will remain in effect.
10. Governing law and disputes
These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute shall be resolved by the courts of the judicial district of Montreal, Quebec. We will attempt to resolve disputes informally first — contact hello@tenaivo.com before initiating any legal proceeding. If you have questions about these terms, contact us at hello@tenaivo.com.