Question 1

What is Tenaivo?

Accepted Answer

The 24/7 maintenance desk for US property management firms with 300 to 1,500+ doors. It answers and logs every request, chases vendors and keeps residents in the loop around the clock, while your team keeps the decisions. During early access, our founder is the human backup on true emergencies.

Question 2

Where do you operate?

Accepted Answer

We are starting in Houston and Dallas, with property management firms running 300 to 1,500+ doors.

Question 3

Is AI answering my residents?

Accepted Answer

Yes. AI answers the line, takes the details and logs the request, so the desk is fast at any hour. There is no Tenaivo team working each ticket: the software runs intake, vendor chasing and resident updates, and your team makes the judgment calls. A real person is alerted on every true emergency.

Question 4

What happens in an emergency?

Accepted Answer

Gas smells, active leaks, no heat, sparking and fire are never treated as do-it-yourself fixes. They are flagged as emergencies on the call. With on-call paging turned on during setup, the person on call in your rotation is called and texted. During early access, our founder is also alerted on every true emergency, as the human backup.

Question 5

How is this different from my property management software?

Accepted Answer

Your software, including any AI built into it, waits for your team to act. Tenaivo answers every call, logs it, chases vendors and keeps residents in the loop on its own, alongside your software. Your accounting and leasing stay where they are. Buildings, units, residents and vendors can import nightly from Buildium or Rentvine (read-only), or from a spreadsheet on AppFolio, Rent Manager or Yardi. Work orders stay in Tenaivo.

Question 6

What languages do you support?

Accepted Answer

Residents can call, text and get updates in English or Spanish. The phone app for your techs works in English and Spanish too.

Question 7

Do residents get text updates?

Accepted Answer

Every resident gets a tracker link. Status texts, like the update every 48 hours, entry notices and “Is it fixed?”, go to residents who have agreed to receive texts, as US rules require. Texts start once US carrier registration for your number is approved.

Question 8

How much does it cost?

Accepted Answer

Desk is $7 per door per month. Coordination is $10 per door per month. Both have a $1,500/month minimum. Prices are in US dollars, and setup is included on both.

Question 9

Why per door?

Accepted Answer

Your bill tracks the size of the portfolio you manage, so it is easy to predict and grows only when your portfolio does.

Question 10

What counts as a door?

Accepted Answer

A rentable unit under management.

Question 11

How do we get started?

Accepted Answer

Talk to us. You start with a 30-day paid pilot on either plan, backed by a money-back promise.

Question 12

Is there a software-only plan?

Accepted Answer

No. Both plans are the same 24/7 desk with setup included. The software runs intake, vendor chasing and resident updates around the clock, your team keeps the decisions, and during early access our founder is the human backup on true emergencies.

Question 13

Can we cancel?

Accepted Answer

Yes. After the pilot, both plans are month-to-month with no annual contract.

Question 14

Where is our data stored?

Accepted Answer

In a managed PostgreSQL database hosted in the US East region, encrypted at rest and in transit.

Question 15

Is our data shared with other customers?

Accepted Answer

Never. Every account is isolated at the database level with row-level security.

Frequently asked questions

The desk

Pricing

Data