A 24/7 maintenance desk for Dallas–Fort Worth property managers
At 300+ doors, your firm already pays someone to run maintenance, and in Dallas–Fort Worth they’re often taking calls around the clock. Tenaivo takes the calls, the vendor chasing and the resident updates off their plate, and frees them up for the work that needs a person.
EstimateOn Coordination, we estimate a firm keeps about $10.78 per door per month, mostly coordinator time (base case, 500 doors, public Houston and Dallas data). See how we calculate it →
Maintenance in Dallas–Fort Worth
Summer heat, winter freezes
North Texas swings from triple-digit summer heat to hard winter freezes. The February 2021 winter storm left burst pipes across the state. AC failures, frozen lines and no-heat calls all arrive at once, and the desk logs every one.
Hail and severe weather
Spring storms bring hail, wind and roof leaks across the Metroplex. Water coming into a unit is flagged as an emergency for your on-call person.
Spread-out portfolios
Portfolios here often span Dallas, Fort Worth and the suburbs in between. Every ticket, photo, vendor and cost sits in one dashboard, by property and by unit, wherever the door is.
Tenaivo starts at
$7
/door/mo · $1,500/month minimum
Built for portfolios of
300–1,500+
doors
Answered
24/7
Every call answered and logged
The Texas repair clock starts with the request
Under Texas Property Code §92.056, once a resident has given notice of a condition that materially affects the physical health or safety of an ordinary tenant, there is a rebuttable presumption that seven days is a reasonable time to repair it. Other conditions in the statute apply too, but the practical point is simple: when a request came in matters.
A request mentioned to a maintenance tech in the parking lot has no timestamp. A request to the desk is logged the moment it arrives, so your team can see what came in, when, and what has happened since.
General context, not legal advice. Read the statute and check your obligations with your attorney.
Spanish, and what’s next
- State repair-deadline clocks.In development
- In development. Tickets will track the repair deadlines your state sets, so nothing runs past its window unnoticed.
- Spanish for residents.Live
- Residents can call, text and get updates in Spanish.
- Dallas–Fort Worth has a large Spanish-speaking population, and many properties have residents who would rather report a problem in Spanish than in English.
What the desk does for Dallas firms today
Every call answered
AI answers every call, 24/7. Resident texts land on the request, two-way. Residents can also send a request with photos through a short online form. Every request is logged as a ticket.
A real person on emergencies
Every ticket is sorted by urgency. True emergencies are flagged, and with on-call paging on, your on-call person is called and texted. Routine jobs go to your tech or to a vendor by text link, with no login.
Residents kept updated
Residents get a tracker link that updates as the job moves, so they can see where it stands without calling your office.
Proof for every owner
Every ticket, photo, vendor and cost in one place. A monthly maintenance report for each owner, as a PDF you can send them, with spend by building and category and before-and-after photos.
Simple per-door pricing
Prices in US dollars. Setup included. A 30-day paid pilot with a money-back promise, then month-to-month.
Desk
$1,500/month minimum
The 24/7 desk. AI answers every call, emergencies are flagged for your on-call person, and your team sends the vendor.
Coordination
Most popular$1,500/month minimum
Everything in Desk, plus vendor dispatch and chasing, owner approvals with proof packs, and invoice checks.
Managing property in Dallas–Fort Worth?
Fifteen minutes. Bring last month’s maintenance requests and we’ll walk through what came in, what closed and what the desk would take off your team.