The 24/7 maintenance deskwhere nothing falls through the cracks.

AI does the busywork. Your people keep the decisions.

Answering, logging, chasing and updating run on their own, 24/7. Your team decides on repairs and spend, and a real person is alerted on every true emergency. AI never replaces the human who answers for the job.

• A 24/7 desk that always answers

  AI answers every call, 24/7. Resident texts land on the request, two-way. Every request is logged as a ticket with a number, so nothing lives only in a voicemail box.

• Emergencies flagged for your on-call person

  Gas smells, active leaks, no heat, sparking. True emergencies are flagged on the call. With on-call paging turned on during setup, the person on call in your rotation is called and texted. During early access, our founder is also alerted on every true emergency, as the human backup. Each morning you get a summary of everything that came in overnight.

• Vendors dispatched from Today, then chased

  Send a vendor straight from your Today screen. They get the job as a text link with no login, and accept it with an ETA. If they go quiet, Tenaivo chases them for an answer and suggests the best backup vendor, ready to send from the same screen. For emergencies, you can turn on an automatic switch to the backup. Every vendor gets a scorecard.

• Residents kept in the loop

  Every resident gets a tracker link that updates as the job moves. Residents who opt in to texts also get an update at least every 48 hours, notice before anyone enters the unit, and an “Is it fixed?” check before the job closes.

• Owner approvals, with proof

  Owners approve bigger repairs by link. Every job has a proof pack: the photos, the invoice, the approval and the timeline.

• A monthly report for each owner

  A monthly maintenance report for each owner, as a PDF you can send them: spend by building and by category, repair times, and before-and-after photos.

• A phone app for your techs

  Your maintenance team sees their jobs, adds photos and closes each job with the cost, in English and Spanish. Updates made without signal are saved and sent when the phone reconnects.

• Spanish for residents

  Residents can call, text and get updates in Spanish.

• One inbox for calls and texts

  Every resident call and text in one inbox. Filter by unread, needs a reply or building, and reply in place.

• Residents pick a time

  Residents give two or three time windows on their tracker link, by text or on the call. Your tech or vendor books one, with a warning if visits overlap. Each person on your team gets a private calendar link that shows their booked visits in their own calendar app.

• Inspections and a unit turn board

  Move-out, move-in, annual and common-area inspections on your tech’s phone, room by room with photos. A damaged item becomes a work order in one tap, and move-in and move-out compare side by side. The turn board takes each vacant unit through five stages, with a days-vacant clock.

• Vendor insurance and W-9s on file

  Each vendor’s insurance certificate, W-9 and license are tracked, with reminders before they expire, so you know who is covered before a job goes out.

• Preventive maintenance

  Ready-made preventive schedules, like filter changes and water heater flushes, that you add to a building in one tap. Each one creates its work orders on time. Every property has an equipment list with warranty dates, and a request for equipment still under warranty reminds you to call the manufacturer before paying a vendor.

• HVAC filter program

  Filter sizes and change intervals for each building or unit, and a filter round on your techs’ phones. Residents who change their own filters get a reminder with the size and a one-minute how-to, by text if they opted in or by email. If it isn’t done within 14 days, a staff visit is added as a work order.

• Invoice and price control

  Set a not-to-exceed limit on each job. Invoices are checked and flagged when they go over the limit, look like a duplicate or cost more than that kind of job usually does. Bigger jobs can go out for two competing quotes, compared side by side, and a ledger shows the money saved.

• Resident damage chargebacks

  Mark a request as resident-caused, attach the photos and invoice, and set the amount. Approved charges export as a CSV for AppFolio, Buildium or Rent Manager, so your property management software bills the resident. Tenaivo never bills residents.

• Reports and repeat-issue alerts

  Spend by building and by category, repair times, turn times and money saved, with CSV exports. When the same problem keeps coming back to a unit, you hear about it, instead of paying for the same repair again.

• Imports from Buildium and Rentvine

  Buildings, units, residents and vendors import nightly from Buildium and Rentvine, read-only (Buildium’s API needs its Premium plan). Work orders stay in Tenaivo. On AppFolio, Rent Manager or Yardi, you import from a spreadsheet export, with column presets for each.